You don’t hear us talk about our 30-Day Promise very often, because, honestly, we don’t get asked for many returns!
Our customer satisfaction is high, meaning once people try KINeSYS, we become their go-to sunscreen day-after-day; and after 25 years in business, we have very loyal, long-term customers.
You need to be happy…
And you’ve got 30 days
We want you to love KINeSYS so much that you’re not only using it every day but you want to start telling your friends about your great new “find”.
But we know that buying a new sunscreen, especially online, is like taking a leap of faith.
We might look like the perfect sunscreen for you, but once you’ve given it a try, you might find out that product just was not for you.
That’s why if you purchase your product directly from our website and you’re not happy for any reason - even after 30 days - it’s OK. You can contact us to try an alternative or receive a refund.
How do I get a Replacement or Refund?
It’s super easy! Just contact us and we’ll take care of you.
First, a member of our Team will reach out for the information we need to best assist you; and then take the next step to either provide replacement product or a refund.
As a small, family-owned Team we know that it’s both our products and our service that determine your experience with our brand. So please, don’t be shy reach out so we can deliver on our promise.