You don’t hear us talk about our 30-Day Promise very often, because, honestly, we don’t get asked for many returns!
Our customer satisfaction is high, meaning once people try KINeSYS, we become their go-to sunscreen day-after-day; and after 25 years in business, we have very loyal, long-term customers.
You need to be happy…
We want you to love KINeSYS so much that you’re not only using it every day but you want to start telling your friends about your great new “find”.
But we know that buying a new sunscreen, especially online, is like taking a leap of faith.
We might look like the perfect sunscreen for you, but once you’ve given it a try, you might find out that product just was not for you.
That’s why if you purchase your product directly from our website and you’re not happy for any reason - even after 30 days - it’s OK. You can contact us to try an alternative or receive a refund.
How do I get a Replacement or Refund?
It’s super easy! Just contact us and we’ll take care of you.
First, a member of our Team will reach out for the information we need to best assist you; and then take the next step to either provide replacement product or a refund.
As a small, family-owned Team we know that it’s both our products and our service that determine your experience with our brand. So please, don’t be shy reach out so we can deliver on our promise.
In The SPF Blog we dig a little deeper into the importance of sun protection, talk about KINeSYS products, our community and new initiatives...as well as have the occasional blatant brag.
Simple & speedy! Orders $100 and over qualify for Free Domestic Shipping, with 1.00pm AEST cut-off. A flat rate of $6.99 applies for orders below $100. Need it faster? Choose Express Post.
We want you to love KINeSYS as your go-to sunscreen. But sometimes a product isn’t quite right for you. If you purchase from our website, and you’re not happy - even after 30 days - it’s OK.
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