Shipping & Returns
ORDER PROCESS
Orders placed before 1pm AEST are shipped the same business day. Orders are fulfilled from our Miami warehouse, Monday through Friday, with the exception of national and local holidays.
We can ship to P.O Boxes, remote locations and business addresses utilising Courier and Australia Post networks.
AUSTRALIA
Standard Shipping $6.99
Utilising Couriers or the Australia Post network.
Expected Delivery Guidelines
- SEQ / Northern NSW: 1-2 business Days
- QLD: 2-4 business days
- NSW Metro: 3-4 business days
- VIC Metro: 3-5 business days
- SA Metro: 5-6 business days
- Perth/Darwin: 5-6 business days
Australia Post Express Post $14.99
Expected delivery is 1-2 business days for postcodes in the Express Post network. Tracking information is sent with your shipping confirmation.
Free Shipping On Orders Over $150.00
On orders over $150 (before shipping)
Utilizing Couriers or the Australia Post network. Tracking information is sent with your shipping confirmation.
Utilizing Couriers or the Australia Post network. Tracking information is sent with your shipping confirmation.
New Zealand Standard Shipping $14.99
Express Post and Free Shipping does not apply. Tracking is not available.
INTERNATIONAL CUSTOMERS
Our Australian online store can only ship to Australian and New Zealand addresses.
Canada // Buy online at www.kinesysactive.ca
USA // Buy online at www.kinesysactive.com
WHERE IS MY ORDER?
Australian orders can be Tracked. Your tracking number, with a link to the carrier's website, is provided on your shipping confirmation email. Use this link for an update on the location of your order.
Refer to the Expected Delivery Guidelines (above) for your shipping option. At peak times, please allow an extra 1-3 business days. If you order has not arrived in the anticipated time frame, please contact us to see how we can help.
RETURNS
We want you to be happy with our products and service. If you purchased through our online store, contact us anytime at hello@kinesysactive.com and quote your order number along with an outline of the issue.
If you purchased our products through one of our retailers, please contact them directly.
CONTACT
If you experience problems, contact us anytime at hello@kinesysactive.com and quote your order number along with an outline of the issue.